Get the best deals on Apple External Hard Disk Drives when you shop the largest online selection at eBay.com. Free shipping on many items. Aug 20, 2019 After isolating an issue on your Mac to a possible hardware issue, you can use Apple Diagnostics to help determine which hardware component might be causing the issue. Apple Diagnostics also suggests solutions and helps you contact Apple Support for assistance. If your Mac was introduced before June 2013, it uses Apple Hardware Test instead.
After isolating an issue on your Mac to a possible hardware issue, you can use Apple Diagnostics to help determine which hardware component might be causing the issue. Apple Diagnostics also suggests solutions and helps you contact Apple Support for assistance.
If your Mac was introduced before June 2013, it uses Apple Hardware Test instead.
How to use Apple Diagnostics
Disconnect all external devices except keyboard, mouse, display, Ethernet connection (if applicable), and connection to AC power.
Make sure that your Mac is on a hard, flat, stable surface with good ventilation.
Shut down your Mac.
Turn on your Mac, then immediately press and hold the D key on your keyboard. Keep holding until you see a screen asking you to choose your language. When Apple Diagnostics knows your language, it displays a progress bar indicating that it's checking your Mac:
Checking your Mac takes 2 or 3 minutes. If any issues are found, Apple Diagnostics suggests solutions and provides reference codes. Note the reference codes before continuing.
Choose from these options:
To repeat the test, click ”Run the test again” or press Command (⌘)-R.
For more information, including details about your service and support options, click ”Get started” or press Command-G.
To restart your Mac, click Restart or press R.
To shut down, click Shut Down or press S.
If you choose to get more information, your Mac starts up from macOS Recovery and displays a web page asking you to choose your country or region. Click ”Agree to send” to send your serial number and reference codes to Apple. Then follow the onscreen service and support instructions. When you're done, you can choose Restart or Shut Down from the Apple menu.
This step requires an Internet connection. If you're not connected to the Internet, you'll see a page describing how to get connected.
Learn more
If holding down the D key at startup doesn't start Apple Diagnostics:
If you're using a firmware password, turn it off. You can turn it on again after using Apple Diagnostics.
Hold down Option-D at startup to attempt to start Apple Diagnostics over the Internet.
10.7: Restore Apple Hardware Test boot mode | 22 comments | Create New Account
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On the one hand Apple now recommends you simply use the disks that came with your Mac on the other hand Apple says 'discs are dead' and removes optical drives from Macs. How crazy is this? But great hint :-)
Had our esteemed moderator tested this hint, he would have found it doesn't work as described. System/Library/Core Services is only writable by the user when preceded by 'sudo'. Thus, the correct syntax should be
Yeah, you're quite correct! Sorry for the mistake. Somehow I forgot to add that in when writing the hint (or I was using the root account at the time….) Anyway, yes, sudo must be used. (It would be nice if the original hint could be modified. :))
Fixed it. Thanks for the catch. -- The esteemed moderator
Had out esteemed smarta$$ looked, he'd have seen that Baltutis below posted the correct command. If you're gonna call someone out, be smarter. sudo cp -R /Volumes/[your INSTALL DISK name]/System/Library/CoreServices/.diagnostics /System/Library/CoreServices
If you use the discs that came with your Mac, you can also simply install the 'CPUHelpFiles.mpkg' metapackage, usually on the Applications Install Disc (part of 'Install Bundled Software': select only 'CPU Help Files' and deselect everything else): this will install AHT and also the documentation files for your machine.
I forgot about the CPUHelpFiles package because other utilities in there (such as the processor pref pane seem to be broken now), but that does work if you would prefer not to use terminal.
Well, rather, the 'Processor' preference pane was an optional part of the Developer Tools (up to version 3.x for Snow Leopard), while 'CPUHelpFiles.mpkg' installs only AHT and the machine-specific documentation stuff inside '/Library/Documentation/User Guides And Information': so, it should be quite safe too install, as there are no extra utilities there.
Of course, *to* install (not 'too')..
I'm pretty sure this doesn't work if your boot volume is encrypted. You'd need to create a separate unencrypted boot disk/partition, boot to that, install AHT, then boot into AHT.
On encrypted systems, there is a small booter partition which contains the EFI application that asks for your password, loads the kernel from the booter partition and once the kernel found and unlocked your encrypted volume, system startup continues as usual. If your system has the recovery system (and most Lion installs should have), it and the booter share a partition after your root volume. diskutil list will confirm there is this hidden partition called 'Recovery HD'. If your system for some reason does not have the recovery system, but you encrypted the root volume, the partition will be named 'Boot OS X'. Either way, just mount this hidden partition ('diskutil mount Recovery HD' or 'diskutil mount Boot OS X') and then copy the .diagnostics folder to /Volumes/{Recovery HD|Boot OS X}/System/Library/CoreServices. After that, you can boot to AHT by holding D, like on unencrypted systems. It is probably a good idea to copy AHT to the Recovery HD, regardless of the encryption status of your root volume, but I haven't tested if the firmware finds AHT there when the partition is not the first HFS+ volume on your primary disk. Curiously, one can boot the recovery system, but not AHT, when the firmware password is set..
I just tried doing this, but there isn't enough space on the recovery volume to copy all of the files in the .diagnostics folder. : (
Maybe I'm wrong, but the command should be: sudo cp -R /Volumes/[your INSTALL disc's name]/System/Library/CoreServices/.diagnostics /System/Library/CoreServices/
You are correct, BT! Slight difference, but then that's what makes things work or not! SB
FYI, I couldn't get 'D' to work on a 2011 MacBook Air. My drive is encrypted and I had a firmware password turned on. Once I disabled the firmware password, 'D' worked. That's a bit unfortunate, as what if my drive has died? How can I reach the recovery partition to disable the firmware password to get to the hardware test.
great hint but AHT is pretty worthless and no longer really used. Remove advanced mac cleaner popup. If you want to run diags on your computer that will actually do something, use apple service diagnostics (ASD) for your model instead
I could not find my original disks, but was able to restore the .diagnostics folder from a pre Lion upgrade time machine backup. Had to show hidden files first, but then just went back far enough and restored that one folder. Boot while holding D worked fine.
Apple Service Diagnostic Dmg External Hdd System
HELP! Can't do ANY diagnosing on Late-2011 MBP w/ 16GB RAM! :-(((
Alright, I still don't understand how to find either the 'Holding the D' function and/or some other utility (3rd party or Apple) for those of us who have a (Late-2011) MacBook Pro!? No disks, just a useless SuperDrive and no USB stick either. I did make myself my own USB restore flash drive, however, and I also have the Recovery HD partition unhidden, mounted, but I just cannot seem to locate this '.diagnostics'..folder(is it?) or is it a pkg or a file? :-( System files are also visible, so I did some manual searching for the elusive diagnostic 'something-or-other'. No dice across the board. :( I would really like to check my 2x8GB RAM chips, which, thus far, work perfectly fine and show up correctly everywhere they should, including System Info/Profiler, 'About this Mac', iStat Menus, Activity Monitor, and a few others. I just want to make sure, as I had not heard of that memory company before and the price was incredible ($139 shipped, no tax for BOTH from a seller on Amazon). Thanks for helping! ;-)
I've got MacBook Pro (15-inch, Late 2011) with Apple Hardware Test originally accessed by holding D at startup. However after restoring Mac OS X Lion by the Internet using Lion Recovery D-key stopped working. I've followed the tip and copied .diagnostics folder: ls -al /Volumes/Macintosh HD/System/Library/CoreServices/.diagnostics/ total 48 drwxr-xr-x 3 root wheel 102 Feb 13 16:06 . drwxr-xr-x 125 root wheel 4250 Feb 13 16:06 . -rwxr-xr-x 1 root wheel 22590 Feb 13 16:06 diags.efi and ls -al /Volumes/Recovery HD/System/Library/CoreServices/.diagnostics/ total 48 drwxr-xr-x 3 User staff 102 Jun 27 2011 . drwxr-xr-x 4 User staff 136 Jun 27 2011 . -rwxr-xr-x 1 User staff 22590 Jun 27 2011 diags.efi However the D-key still doesn't call AHT as expected. What else should I try?
Apple Service Diagnostic Dmg External Hdd Drive
What is the advanced mac cleaner. Hi, did you ever manage to get anywhere with this?
Apple Service Diagnostic Dmg External Hdd Windows 7
I confirm that this method still works with 10.8.5 installed on a Feb 2011 macbook pro.
Apple Service Diagnostic Dmg External Hdd Pro
On newer Macs (which shipped with Mavericks), Apple Diagnostics initially is on the Recovery HD; so, after mounting it with: $ diskutil mount Recovery HD .. Apple Diagnostics is in the folder: /Volumes/Recovery HD/com.apple.recovery.boot/.diagnostics So, the best thing to do would be to make a copy of this invisible folder (personally, I zipped it and stored it on an external hard drive), in order to be able to restore it if you reinstall OS X (which also updates the recovery partition, removing the '.diagnostics' folder); when restoring it, also remember to restore the original permissions for the '.diagnostics' folder and its contents: i.e., essentially, root read-write, wheel read-only and everyone read-only. Sadly, presently there seems to be no way to re-download Apple Diagnostics from Apple and reinstall it: so, if you didn't make the backup copy from your initial, out-of-the-box setup, the only option remaining is the Internet-based one, as also explained here: http://support.apple.com/kb/HT5781 (Probably, the situation is similar also for Macs which shipped with Lion and Mountain Lion (with AHT)..)